Refund and Returns Policy - MycoEssence Healing

Return and Refund Policy for mycoessencehealing.com

Effective Date: September 23, 2024

Thank you for shopping at MycoEssence Healing. This document governs all returns and exchanges of Valor Virtual Solutions, LLC (“mycoessencehealing.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Valor Virtual Solutions, LLC reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction. This Return and Refund Policy for mycoessencehealing.com has been created using the return policy generator.

Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:

“Products” means all products and services sold at mycoessencehealing.com.
“Customer” means end user customers that purchase directly from distributors or wholesalers.
“Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to MycoEssence Healing, Dingmans Ferry, PA
“Orders” refers to your requests to purchase a Product from us.
“Website” refers to MycoEssence Healing, accessible at mycoessencehealing.com.
“You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s MycoEssence Healing Return and Refund Policy?

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please follow the return & refund process below to proceed with your claim.

Return & Refund Process

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mycoessencehealing.com.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.